Resources
The Navajo EMS Resource Page offers essential information on calling for an ambulance ambulance locations. You can also find instructions on requesting EMS standby services for events and important billing information.
How to call for an ambulance?
Calling for an ambulance on the Navajo Nation presents challenges due to the lack of a standardized addressing system, remote landscapes, limited cell phone coverage, sparse medical facilities, and long travel distances, all of which can delay communication and response times.
Request a dedicated ambulance for your event.
Navajo EMS provides dedicated standby services for large events ensuring attendee safety and immediate medical support. Whether at festivals, sports, or concerts, our team is ready to respond to any medical needs. Trust us to be your in health and safety.
Billing and Records
Navajo EMS' billing section offers clear information on billing for emergency medical services. It highlights the importance of patient care reports, ensuring accurate documentation for billing and care quality. This commitment supports efficient billing and enhances patient care.
Calling for an ambulance
- Always know where you are. Provide the call taker with directions or coordinates to where you need an ambulance.
- Tell us exactly what happened. By giving the call taker as much information, we can plan accordingly and notify hospitals or air ambulances ahead of time, if needed.
- Keep your phone nearby. Be sure you provide a WORKING callback number incase the responding crew needs to call for better directions.
- Prepare for the crew's arrival. Gather the patient's medications, put all pets away, ensure gates and locks are opened, clear a path to the patient.
Dispatch Information
Navajo Nation EMS utilizes the Navajo Nation Police Department's dispatch centers to dispatch ambulances and track ambulances on calls. Navajo Nation Police's dispatcher don't provide pre-arrival instructions to callers and only gather vital information for crew including patient's location, reason for the call, call back information, and more! For more information, visit Navajo Police's website.
Dilkon Dispatch Center
928-657-8075
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Dilkon EMS Station
Standby Service
Navajo EMS understands the importance of providing EMS coverage during special events. The "Dedicated EMS Standby Agreement" must be utilized for any organization to request standby services from Navajo EMS. The agreement must be completed and submitted at least 30 days before the event.
Email form to: emsstandby@navajoems.org
Mail form to: PO Box 3360 Window Rock, AZ 86515
Billing and Records
Navajo EMS' Billing section is to ensuring accurate and timely processing of all billing operations. They manage claims, patient billing inquiries, and payment collections while adhering to regulatory compliance. Their commitment to transparent communication helps a smooth experience for both patients and the organization, ensuring that all financial aspects are handled with care and efficiency.
To request for a patient run report, use the link below and email the form to billing@navajoems.org